Privacy Policy

West Hallam Plumbing and electrical– Privacy Policy

Last updated: 028/08/2026

At West Hallam Plumbing and electrical, we take your privacy seriously. This policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding that information.

Who we are

West Hallam Plumbing and electrical is a family-run plumbing, heating, and electrical company based in Ilkeston, Derbyshire. For the purposes of data protection law, we are the "data controller" of the personal information you provide to us.

What information we collect

We may collect the following information when you contact us, request a quote, or engage us for work:

Your name, address, phone number, and email address
Details of the property and works requested
Payment information necessary to process deposits and invoices
Any correspondence between us, including emails and messages

How we collect it

We collect information directly from you when you contact us by phone, email, or through the contact/quote request form on our website.

Why we collect it and our legal basis

We use your information to:

Provide quotes and respond to enquiries (legitimate interests)
Carry out and manage agreed works (performance of a contract)
Process payments, including deposits (performance of a contract)
Comply with our legal, tax, and certification obligations (legal obligation)
Send you updates about your job or, where you've agreed, occasional marketing communications (consent, where required)

How long we keep your information

We retain customer information for as long as necessary to fulfil the purposes outlined above, and afterwards as required to meet our legal, accounting, and certification obligations (typically up to 6 years).

Who we share it with

We do not sell or rent your personal information. We may share limited information with:

Certification bodies (e.g. NAPIT) where required for compliance purposes
Payment processors, to handle deposit and invoice payments
Professional advisors (e.g. accountants), where necessary

Your rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the use of your personal information, and to withdraw consent where relevant. To exercise these rights, please contact us using the details below.

If you have any questions about this policy or how we handle your data, please contact us at info@phe-services.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookie Policy

West Hallam Plumbing and electrical – Cookie Policy

Last updated: 28/08/2026

Our website uses cookies to help it function properly and to understand how visitors use our site.

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember information about your visit.

Cookies we use

Strictly necessary cookies – required for the website to function properly (e.g. remembering form entries). These cannot be switched off.
Analytics cookies – help us understand how visitors use our site, so we can improve it. [Delete this line if not using analytics.]
Marketing cookies – used to show you relevant adverts on other websites, if you engage with our social media or ad campaigns.

Your choices

When you first visit our website, you'll be shown a cookie banner allowing you to accept or decline non-essential cookies. You can change your preferences at any time, or by adjusting your browser settings to block or delete cookies.

Third-party cookies

Some cookies may be set by third-party services we use, such as Google Analytics or social media plug-ins. These providers have their own privacy and cookie policies.

If you have questions about our use of cookies, please contact us at info@WestHallamPlumbingandelectrical.com

Privacy Policy

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Cookie Policy